Refund Policy

This policy explains when you can get your money back for a CaseClimb purchase and how to ask. It is part of our Terms of Service. Payments are processed by Lemon Squeezy, our payment provider and merchant of record, and refunds are returned through it to the payment method you used.

1. Credit packs

• Full refund within 14 days: if you bought a credit pack in the last 14 days and haven't used any of its credits, we refund it in full, no questions asked.
• After you start using a pack: starting an AI interview with a credit from the pack counts as using it. From then on the pack is not refundable, because the service has been delivered, except where the law in your country gives you a right we can't exclude.
• After 14 days: unused packs bought more than 14 days ago are not refundable, but their credits never expire, so you can use them whenever you're ready.
• Top-ups follow the same rules as the pack they extend.

If you live in the European Union, the European Economic Area or the United Kingdom, you have a legal right to cancel a digital purchase within 14 days. At checkout you agree that this right ends once you start using the credits, which is why a pack you've begun using can't be refunded.

2. Something went wrong on our side

If a technical fault on our side stops an interview from running or from producing a scorecard, tell us and we'll restore the credit. If a fault keeps you from using the service for an extended period, we'll refund the unused part of your pack in proportion to the credits left.

3. Live mock interviews

A live session can be rescheduled or cancelled free of charge up to 24 hours before it starts, using the link in your booking confirmation. Sessions cancelled with less notice, or missed, are treated as used and are not refunded. If we cancel a session, you choose between a new time and a full refund.

4. Free plans and credits earned by inviting friends

Free usage and credits earned through invitations have no cash value and are never refunded or exchanged for money.

5. How to ask

Email [email protected] from the address on your account, with the order number from your receipt. We reply within 3 working days. Approved refunds are sent back to your original payment method by Lemon Squeezy, usually within 5 to 10 working days depending on your bank. If you think a charge is wrong, please contact us before asking your bank to reverse it, so we can sort it out faster.

6. Changes

We may update this policy. The version in force when you bought applies to that purchase.

7. Contact

Hamza El Mounhi, Dubai, United Arab Emirates. Email: [email protected].